1) How does a customer place an order with you?
Email - email@example.com with questions, , call 972-841-9083 between 9am-9pm Pacific standard time (I'm in Arizona) or use the website's shopping cart feature.
2) How will I be billed? / How can I pay for my order?
Pay by check (check must clear prior to shipping), money order, master card or visa cards accepted, or Paypal thru shopping cart features.
3) How will your customers be billed for shipping?
Shipping is very hard to determine with the variety of products I sell. Cost will be determined by total order by what is included. I will notify customer the charges prior to shipping. If using paypal ..best to contact me prior to check out.
4) How will products be shipped?
USPS, UPS, and FedEx.
5) What is your return policy?
If any product is not to your satisfaction a full refund, including shipping costs, will be given with no questions asked.
6) What about custom orders?
These might take up to 2 weeks...depending on my time to work on order as I do events also. You will be given a fair delivery time on all products.
7) How does Layaway work?
this can be discussed with me per items you are interested in.
8) Do you have a frequent shopper discount?
discounts are often extended to frequent purchasers and depending on total or orders.
9) Do you have any discount programs?
Yes, at the end of each month the names of customers who spend over $50 will go into a hat and 5 will be drawn. These 5 will receive 25% discount on their next order.
10) What about special rush orders?
Don't hesitate to ask. I try to accommodate my customer's needs.
11) Can I pick up my order at your residence?
Generally that is not a problem. Call to discuss. You will be contacted if I'm coming your way as well.
12) Can I make special requests?
Please feel free to ask any questions or give comments with suggestions.
13) Can a gift certificate be ordered?
Yes, $25.00 increments are available. Contact me.
14) How do I contact the company?
Please feel free to contact us with your questions, comments, or suggestions. We welcome your feedback!
Lucky LuLu's Trading Company